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FAQ

 

DO YOU SHIP?

While we don't plan on shipping our cakes, we are hopping to offer some of our treats in our online store. We will hopefully have shipping for these treats by October 2018. Unfortunately this shipping will only be for our US residents.

 

HOW DO I ORDER A KILLA CAKE?

You can do this via our online order form . Just choose your preferred cake style, icing colour, cake flavour and we'll look after the rest. You will receive an email confirmation once your order has been accepted.  Click here to get started.

 

HOW FAR IN ADVANCE SHOULD I PLACE MY ORDER?

As soon as you can, though we do recommend placing orders at least two - four weeks in advance. We take orders on a first come, first serve basis and have limited availability.  All of our cakes are made to order. For wedding cakes, we ask that you place your orders at least four to six months in advance. 

 

OH NO! I'VE LEFT MY CAKE TILL THE LAST MINUTE!
 

Don't fret, we might be able to fit you in. Just place an online order and someone will respond to you within 24-48hours.

 

WHAT IS THE BEST WAY TO STORE MY CAKE?

Once you’ve got your cake the best way to store it is in the fridge away from any strong smelling foods. We recommend taking the cake out of the fridge about an hour before serving to allow it to warm up to room temperature for the best texture and flavor. Make sure to keep it away from direct sunlight, heaters or flames.  If there are any leftovers, place them in an airtight container and store it in the fridge. Our cakes are always best consumed within a week! 

 

DO YOU DELIVER TO HOMES AND VENUES?

Birthday and Small Event Cakes are available for delivery to the Northern Virginia area for a flat fee of $35, Washington DC area for a flat fee of $45, and for our Maryland Residents we offer delivery for a flat fee of $55-65. Please note that we will try our best to work with your delivery time.

For weddings and large events where cakes are larger than 2-tiers or over an hours drive away, we will always try to personally deliver where possible. Prices for delivery start from $150 no matter if in the DC/MD/VA area.

 

CAN I COLLECT MY CAKE?

Yes! You can. Pick-up is by appointment only.
To set an appointment, please call us at 571 758 3514:

Sun-Mon 10am-5pm
Tues-Fri 10am-12pm or 5pm-8pm
Sat 9am-8pm

We highly recommend transporting your goods in a cool or air-conditioned car, protected from sunlight and on a flat, stable surface. Generally the best place is either on the passenger side floor or in the trunk of the car with towel under the box to avoid it from sliding around. We DO NOT recommend strapping it into a seat as this is not a stable surface. We can always place it into your car for you to make sure it stays safe!

 

DO YOU BAKE GLUTEN-FREE OR VEGAN CAKES?

We do offer vegan cakes! We strive to provide all our customers with the luxury of delicious cake. We feel that a dietary need should never be a restriction. However, we no longer offer Gluten Free cakes. Due to our move to a larger commercial kitchen space, we cannot guarantee that our cakes will be completely gluten free. We love and cherish our GF customers, but we also want to keep your well being in mind and think it is for the best.  

 

CAN YOU WRITE A PERSONALIZED MESSAGE ON MY CAKE?

Unfortunately not (our cakes are designed to be just as gorgeous on the top as on the sides). If you would like your cake personalised, we highly recommend you request a personalized cake topper. Our team will make sure that we find the perfect topper for you cake. However, if you know that you would like to order, feel free to let us know when ordering your cake!

 

I SAW MY DREAM CAKE ON YOUR INSTAGRAM! CAN I ORDER THE SAME ONE?

Absolutely! Just let us know when design you like when order your cake. We do note that all our cakes are unique and none will ever look exactly the same.

 

DO YOU MAKE FONDANT CAKES?

We do not use fondant on our cakes. We are a strictly buttercream only bakery. We find that while fondant can turn out some pretty amazing techniques, we have our own style and techniques at Killa Cakes and we are proud of that!

 

I'm still stuck on how to order a cake and want to talk to someone - who can help?

EMAIL US: briataylor@killacakes.com
CALL US: 571 991 3550

If there is no answer we're most likely helping other customers or busy in the kitchen.
Please leave us a message and we will return your message within 48 hours.